Home / FAQ

Before you request a key.

Short answers from the Bowie desk. The terms and the refund policy control if a line here is shorter than those pages.

Does the API send the reply?

No. The response marks the draft as held. A person approves it in your CRM or in the Confianza log before it leaves. Confianza does not email the account on its own.

Do we replace our CRM?

No. You post events from the system you already use. Confianza returns an owner, a priority, and a draft. It is not a second system of record unless you choose to keep the log.

What are the first 21 days?

The key is live and the monthly price is not invoiced. If you stop before the first invoice, there is nothing to refund. See the refund policy.

What if the account has no owner?

The owner field comes back as unassigned. The model does not borrow a name from a similar account.

Who can buy a key?

A company that can bind itself. The invoice goes to that company. Confianza is not a consumer inbox tool.

How do we stop the next invoice?

Revoke it on the key page or email hello@confianzahome.com before the renewal date. The first paid charge has an 8-business-day review.

Where is the desk?

Cambrae Business Strategies, Inc., EIN 45-3594263, 16701 Melford Blvd, Ste 400, Bowie, MD 20715. Phone +1 (202) 991-2512. Hours are Monday–Friday, 8:30 a.m.–5:00 p.m. Eastern.